Half of all Canadian drivers admit they don’t know what to do immediately after having an accident. And that’s a costly mistake for drivers who can find themselves quickly overwhelmed or taken advantage of, a new survey by Aviva Canada shows.

Navigating through the claims journey can be intimidating but it doesn’t have to be. Accidents are traumatic enough. Whether it’s a small fender bender, or a severe accident, individuals can feel confused and fearful. Making the right call after an accident can provide a better experience, saving time, and money.

The new national survey conducted for Aviva Canada by Pollara Strategic Insights, shows that:

  • 50% of Canadians are unprepared to navigate the claims process, following a car accident.
  • 30% of those in an accident, place their first call to a family member or loved one, with that number increasing to over 50% for young people.
  • Most consumers aren’t aware of what to say to tow truck drivers.
  • Very few Canadians completely understand their rental coverage and some may overpay as a result.
  • About one-third of Canadians are very likely to use an insurer-approved auto repair shop.

While unfortunate, there are towing, auto repair and rental suppliers who can take advantage of accident victims’ uncertainty. Insurance companies vet and monitor preferred vendors to ensure the best possible customer service. Aviva customers who go through a preferred vendor have their claim settled, on average, 30 days faster, save over $1,000 in claim costs, and are more satisfied overall.

Here are the Top 3 Tips for drivers following an accident:

  1. Call emergency services, if necessary.
  2. Call your insurance company or broker.
  3. Avoid signing any blank work order forms or agreements from tow, repair, or rental vendors..

About Aviva Canada

Aviva Canada is one of the leading property and casualty insurance groups in the country, providing home, automobile, leisure/lifestyle and business insurance to 2.8 million customers. A subsidiary of UK-based Aviva plc, Aviva Canada has more than 4,000 employees focused on creating a bright and sustainable future for their customers and our communities.

For more information, visit aviva.ca or Aviva Canada’s blog, Twitter, Facebook and LinkedIn pages.

SOURCE Aviva Canada Inc.